Support Center
We're here to help. Find answers below or reach out directly.
Frequently Asked Questions
How does escrow work?
When you pay for an order, your money is held securely by TraydR. The seller only receives payment after you confirm you've received your order. If there's a problem, you can open a dispute.
How do I get paid as a seller?
Once a buyer confirms delivery, your payout is processed within 3–5 business days to your registered payout method (bank, mobile money, or e-wallet).
What if I don't receive my order?
Open a dispute from your buyer dashboard within 7 days of the expected delivery date. Our team will review within 24–48 hours and issue a refund if the seller cannot provide proof of delivery.
How do I become a verified seller?
Submit your ID verification from your seller dashboard → Profile. Our team reviews within 2 business days. Verified sellers get a badge and priority placement.
What payment methods are accepted?
We accept card payments, bank transfer, USSD, and mobile money (MTN MoMo, Airtel Money, M-Pesa, Vodafone Cash) through Flutterwave.
Can I cancel an order?
Orders can be cancelled before the seller marks them as shipped. After shipping, you'll need to open a dispute. Contact the seller first through in-app messaging.
Contact Us
Response time: within 24 hours on business days (Mon–Fri, 9am–6pm WAT)